FAQ

Who we are:
Opticsusa.com is a division of Park Square Camera & Photo. For over 67years we have been serving professionals as well as amateurs in the photographic and digital imaging fields. We offer the best combination of quality services, selection, knowledgeable staff, and competitive pricing for Leica and other products.

Pricing and Availability:
We strive to keep most items always in stock for immediate delivery (unless we specify that the particular item is available on special order basis only). In the event an item is out of stock or for any other reason unable to be shipped, we will notify you (usually within one business day). We Charge your Credit Card only at time of actual delivery of item.

Shipping:
Delivery:
Opticsusa.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Please note orders made after 2:00 PM (Eastern Time) will be entered the next day. Weekend orders (from Friday after 2:00 P.M.) will be processed on Monday. If there is a problem with your order you will receive an e-mail within one business day to advise you about the situation.

Shipping Method:
All packages delivered in the continental USA are shipped Via UPS.

Shipping Charges:
Shipping charges are not included in our pricing. Please place your order in the "Shopping Cart" to view the shipping charges.

Our Online Secure Ordering System:
We make every effort to ensure that your purchasing experience at Opticsusa.com is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database.

To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://..) in the Web site address to indicate that you're in a secure environment.

Our Privacy Policy:
We do not collect any information about you while you visit our site. However when you place an order we need the following personal information to finalize the order
However when you place an order on our site, we need you to provide your name, email address, mailing address, day phone number and credit card information. All the information you give us are held in strict confidence. This information is stored in a secured database, only accessible to employees with access rights to this information

Payment Information:
Payment Methods

Credit Cards:
We accept MasterCard, Visa and American Express.
Please provide us the billing information of the credit card you are using. Billing information would include the following: Name, address and telephone number of the card owner as recorded by the bank or other issuer of the credit card. If you are using a shipping address which is different from the billing address then please provide us the telephone number of the shipping address.

International Orders:
We ship to the United States only.

Typographical and Price Errors:

This web site is intended to be a guide only. Some items illustrated are for display purposes only, and are not necessarily included in the purchase price. Specifications may change without notice.
All items offered for sale are subject to availability. Many items in this catalog and web site come from various sources. Opticsusa.com is, therefore, bound to fluctuating currency exchange rates, making it necessary to occasionally increase prices. In addition some domestic and overseas products may be discontinued without our prior knowledge. Should this apply to your order, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We reaffirm our pledge to offer excellent service and the highest quality at the lowest price.

We make every effort to provide you with an error-free website, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect actual current status.
We are not responsible for typographical or pictorial errors. Pictures are for illustration purposes only and may not be exact.